IMDA-Approved Omnichannel Retail Management (OCRM) Packages
SellnChill offers IMDA-approved OCRM packages under the SMEs Go Digital programme. These are grant-supported, fixed-scope solutions designed to help Singapore SMEs digitalise their retail and omnichannel operations.
What is Omnichannel Retail Management (OCRM)?
Omnichannel Retail Management (OCRM) is a solution category defined by IMDA under the SMEs Go Digital programme. OCRM solutions are designed to help retail and ecommerce businesses manage their operations across multiple sales channels in a unified manner.
An OCRM solution typically covers the following operational areas:
Integrated Sales Channel Management
Unified management of online and offline sales channels, including ecommerce platforms, marketplaces, and physical retail stores.
Order Management System (OMS)
Centralised order processing and fulfilment coordination across all connected sales channels.
Inventory Visibility
Real-time inventory tracking and synchronisation across all channels and locations.
POS & Customer Management
Point-of-sale operations and basic customer transaction management for retail environments.
Sales & Inventory Reporting
Consolidated reporting on sales performance and inventory levels to support operational decision-making and reduce manual work.
Who is OCRM For?
OCRM packages are designed for Singapore SMEs that meet the following criteria:
Eligibility Requirements
- Registered and operating in Singapore
- Meet IMDA's SME definition criteria
- Have not previously claimed for the same solution category
Best Suited For
- Retail and ecommerce operators seeking digitalisation
- Businesses preferring fixed-scope, guided onboarding
- B2B operators with basic omnichannel needs
Note: Businesses requiring advanced customisation, unlimited scalability, or features beyond the OCRM scope may consider our standard SaaS plans instead.
What is Included in OCRM Packages
All OCRM packages include the following core modules and services within a fixed scope to comply with IMDA requirements.
Core Operational Modules
- Order Management System (OMS)
- Inventory management and sync
- Point-of-sale (POS) operations
- Basic customer and transaction management
- Sales and inventory reporting
Implementation Services
- Initial system setup and configuration
- Guided onboarding process
- User training sessions
- Documentation and support materials
Fixed Scope: OCRM packages are delivered within a fixed scope as required by IMDA guidelines. Customisations beyond the defined scope are not included and may require a separate engagement.
OCRM Package Overview
SellnChill offers three OCRM packages to accommodate different business sizes and operational needs.
OCRM Starter
Entry-level package for small retail businesses beginning their omnichannel digitalisation journey.
Suitable for businesses with basic operational requirements and limited sales channels.
OCRM Growth
Mid-tier package for growing businesses managing multiple sales channels and higher order volumes.
Includes expanded channel connections and enhanced reporting capabilities.
OCRM Advanced
Comprehensive package for established businesses with complex omnichannel operations.
Maximum channel coverage and operational capacity within OCRM scope.
Final scope and pricing for all OCRM packages are subject to IMDA guidelines and approval. Contact us for a detailed assessment.
Scope Clarification
Understanding what OCRM packages cover and what they do not replace.
OCRM Packages Cover
- Order management across sales channels
- Inventory tracking and synchronisation
- POS and retail operations
- Customer transaction management
- Sales and inventory reporting
- Operational efficiency improvements
OCRM Does Not Replace
- ✕Accounting systems or software
- ✕Bank reconciliation processes
- ✕Tax or statutory reporting
- ✕Financial close processes
- ✕Advanced ERP functions
Integration Ready: SellnChill produces clean operational data that can integrate with your downstream finance systems, ERP, or accounting software for a complete business solution.
After OCRM: Your Growth Path
OCRM packages serve as a solid foundation for your digitalisation journey. As your business grows, you may require capabilities beyond the OCRM scope.
Start with OCRM
Begin with grant-supported OCRM to establish your operational foundation.
Grow Your Business
Operate and scale within the OCRM framework as your business expands.
Upgrade When Ready
Transition to standard SaaS plans for advanced features and unlimited scale.
OCRM Eligibility Checker
Answer a few questions to check if your business qualifies for IMDA-approved OCRM packages.
We'll send your eligibility results and next steps to this email.
This is a preliminary check only. Final eligibility is subject to IMDA verification.
How to Get Started
Three simple steps to begin your OCRM journey with SellnChill.
Check Eligibility
Use the eligibility checker above or confirm your business meets IMDA's SME criteria.
Confirm Operational Fit
Speak with our team to assess whether OCRM scope aligns with your business requirements.
Implementation
Upon approval, proceed with guided setup, onboarding, and training to go live.
Frequently Asked Questions
Common questions about IMDA OCRM packages.